Lost an account to HP OpenView, but still happy.

One of our customers mailed us a sad news yesterday. They have decided to go with HP OpenView shutting the door for one of our products. Find an excerpt of the mail from the person who evaluated our software where he wished us good luck. HP got a customer, we got a reference!!

Hi Mack

Unfortunately our CEO decided against SD+ for HP OpenView due to the fact that SD+ doesn’t have the flexibility to make the necessary changes to support the way we do call level handling. He preferred the way that OpenView gives much greater flexibility in the way the application is configured. 

I want to thank you and your team for all the help and encouragement. I want you to know that I feel you have a great product and a great approach and I’ll be happy to recommend your product to my associates. 

I wish you all the best in the future.

Regards
xxxxxxxxxx

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